Effective Date: 01/01/2025

At EscortGroup.eu, transparency, integrity, and responsible business practices are at the heart of everything we do. This Refund Policy sets forth the conditions under which refunds may be requested and granted in relation to any promotional services, credit packages, or other paid features available through our affiliated platforms or services.

This document is legally binding and applies to all users who engage in financial transactions involving EscortGroup.eu or any platform operated under our network.

1. Nature of Our Services

EscortGroup.eu is a business-to-business portal that showcases a portfolio of independent adult classified websites. We do not offer escort services directly. We provide digital advertising infrastructure, including but not limited to:

  • Paid listings (highlighting, premium placement, featured ads)
  • Promotional upgrades (top of category, VIP status)
  • Credit systems for platform-specific services
  • Custom visibility tools for agency or escort marketing

All transactions processed through our platforms relate strictly to digital content placement and virtual service enhancements.

2. No Refund for Services Rendered

Due to the intangible and instantly delivered nature of digital advertising, we do not offer refunds once a promotional product or listing upgrade has been activated. This includes but is not limited to:

  • Premium ad placement
  • Sponsored listings
  • Credits purchased and partially or fully used
  • Membership upgrades or subscription packages
  • Advertising space in banners, homepage, or featured categories

Once these services are live or made accessible to the user’s account, they are considered “used,” and no refund is applicable under EU digital goods law.

3. Withdrawal of Consent and Right to Cancel

Under Article 16 of Directive 2011/83/EU, the consumer’s right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium, once the performance has begun with the consumer’s prior express consent.

By purchasing a service or package from our platform, you acknowledge:

  • You are purchasing a digital service
  • You waive your right to withdrawal upon delivery
  • You consent to immediate performance of the service

4. Refunds for Technical Failures

We do not offer refunds for:

  • Personal dissatisfaction with the result of the ad
  • Low traffic or fewer clicks than expected
  • Mistakes made by the user during ad creation (wrong category, wrong images)

However, a refund or credit-based compensation may be considered in rare, documented cases of:

  • Technical errors caused by the platform (e.g., your ad did not appear online due to a confirmed system failure)
  • Billing mistakes, such as double-charging or incorrect credit deduction
  • Failed payment processing, where the service was not delivered but the charge went through

In these cases, users must contact us within 5 days of the issue, including full details and proof of the transaction. We reserve the right to review each case individually.

5. Refund Method

If a refund is granted, we may offer:

  • A credit refund to your user wallet (preferred method)
  • A direct refund to the original payment method, minus processing fees if applicable

Refunds are usually processed within 5–10 business days after approval.

6. Non-Refundable Situations

No refunds will be granted in the following cases:

  • Content or listings removed due to violation of our Terms & Conditions or Content Policy
  • Account suspension due to fraudulent behavior, spam, or impersonation
  • Change of mind or buyer’s remorse
  • Unused credits after 60 days of inactivity
  • Multiple accounts created to bypass credit or listing limits
  • Submitting false or incomplete refund claims

7. Fraudulent Activity & Abuse

We take abuse of the refund system seriously. If any user is found to:

  • Repeatedly request refunds without justification
  • Dispute payments after services are delivered
  • Use stolen credit cards or payment credentials

…they will be immediately suspended, and we may report their activity to law enforcement or financial authorities, where applicable.

EscortGroup.eu reserves the right to block future transactions from such users and terminate related accounts without notice.

8. How to Request a Refund (if eligible)

If you believe you qualify for a refund under this policy, contact our support team via email:

📧 [email protected]
Subject: Refund Request – [Your Platform Name / Transaction ID]

Include:

  • Your username or registered email
  • Payment method used
  • Date and time of transaction
  • Description of the issue

All refund inquiries must be submitted in English

9. Our Commitment to Fairness

We are committed to operating fairly, ethically, and transparently. Every refund request is reviewed by our billing team with care and discretion.

If a dispute arises, we encourage users to contact us directly before initiating a chargeback with their payment provider. We aim to resolve all genuine concerns amicably and professionally.

10. Contact & Complaints

For any billing-related complaints, questions about this policy, or legal concerns, please contact:

📧 [email protected]
📧 [email protected]
Subject: Billing & Refund Policy

11. Policy Updates

This Refund Policy may be updated at any time without prior notice. The latest version will always be available on EscortGroup.eu. Continued use of our services constitutes acceptance of the latest version.

Discreet Connections. International Standards. One Network.